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Frequently Asked Questions

  • Call queues & groups
    Call queues & groups allow you to easily handle multiple incoming calls at the same time. Place callers into a queue and answer them in the order they arrived.
  • Voicemail boxes
    When you’re on the phone or out of the office, easily accept voicemail messages from your callers and receive them by e-mail, through our website or on your phone itself.
  • Menus & auto attendants
    Knowing exactly what a caller wishes to speak about before answering can be very handy. With our IVR menu feature you can ask callers to choose from options when they ring.
  • Address book
    The shared address book allows you to quickly access common phone numbers but also allows you to see the name of your callers whenever a new call comes in.
  • Out of hours
    Our time-based routing feature allows you to change what happens to incoming calls based on the time of day. For example, when you’re closed, you can easily send callers to voicemail.
  • Music on hold
    Upload your own music or audio files to play to your callers when they’re on hold or in one of your queues. An ideal way to market to your customers while they’re waiting.
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